my computer has a virus called trojan downloader win32 zlob,my ani spywear wont delete it and now pop ups are getting through.i know its comming through internet explorer anyone help please? should i buy another virus remover?i get my online protection from verizon my phone company
Need help bad?photoshop
First use the antivirus and antispyware software you have to run a full system scan. Do it in the windows safe mode. (AVG and avast antivirus softwares are free while a 6 month free trial for Norton is available at pack.google.com. Lavasoft's free Ad-Aware is the best antispyware to my knowledge. Also Windows Defender from Microsoft is good enough for real-time protection). This should identify the problem and most probably would solve it as well. However, if the antivirus software is unable to delete the malware, go to Norton's website and search for the name of the malware detected. Their must be some instructions posted to tackle the problem. You might have to delete the system restore points and as well delete the particular registry entries manually if the virus still regenerates on subsequent boot up of the machine. Good Luck.
PS. If you are still having trouble, use Hijack This and copy the log it generates and post it on some tech help forum. I am sure there will be plenty of people ready to help you out.
Need help bad?symatec
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